Acme Corp/
Memory
Customers with active memory
12,840
+412 this week
Memory facts extracted
186,224
+2,108 last 24h
Avg facts per customer
14.5
churn flag active on 211
High-confidence (≥0.9) share
78%
+3 pts vs last week
Search across customer memory
vector + keyword
Recent customer memory
Facts extracted from conversations, CRM syncs, and signals — by the agent, into the customer record.
last 1h
SC
Sarah ChenPreference
Prefers email follow-ups · timezone PST · usually free after 4pm
↳ call_8821 · "I do better with email actually"
2m ago0.94
MJ
Marcus JohnsonHistory
Enterprise plan since Q3 2024 · renewal Q2 · 3 escalations on billing
↳ CRM sync · interactions[18..20]
5m ago0.99
ER
Emily RodriguezRisk
Mentioned competitor twice this week · churn risk · VIP handling
↳ signal_4471 · 0.87 churn confidence
12m ago0.87
DP
David ParkIntent
Researching API rate limits · likely upgrade conversation incoming
↳ chat_9912 · "what's the cap on tier 2?"
18m ago0.78
LT
Lily TranPreference
Mandarin preferred · only available Tue/Thu mornings · screen-reader user
↳ voice_7733 · accessibility flag
32m ago0.96
OD
Omar DialloHistory
Past compliance hold on GDPR DSR · resolved 2026-04-12 · friendly
↳ ticket_2208 · resolved
1h ago0.91
