The Chanl Blog
Insights on building, connecting, and monitoring AI agents for customer experience — from the teams shipping them.
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235 articles · Page 13 of 20
Part 2: CLAUDE.md, Hooks, and Skills — Three Layers
CLAUDE.md sets conventions. Hooks enforce them. Skills teach workflows. Understanding these three layers — and their reliability spectrum — is the key to a Claude Code setup that actually works.
Part 3: MCP Servers vs. Connectors vs. Apps
All Claude Apps are Connectors. All Connectors are MCP Servers. Understanding this hierarchy — and when to build vs. use managed integrations — saves weeks of unnecessary engineering.
AI Agents Are Great. Until They're Not. When to Put Humans Back in Control
AI agents can handle 80% of your customer interactions with no problem. The other 20% is where your reputation is made or broken. Here's how to design escalation that actually works.
Part 4: All 7 Extension Points in One Production Codebase
50+ skills, multiple MCP servers, scoped rules, safety hooks — here's how all 7 Claude extension points compose in a real NestJS monorepo with 17 projects. What works, what fights, and what we'd do differently.
Zero-Shot or Zero Chance? How AI Agents Handle Calls They've Never Seen Before
When a customer calls with a request your AI agent has never encountered, what actually happens? We break down the mechanics of zero-shot handling, and how to test for it before it fails in production.
Your AI Agent Isn't Learning From Production. Here's What That's Costing You.
Most AI agents are deployed and forgotten. The teams winning with AI have a different strategy: closing the loop from every live call back into the agent itself.
Your Agent Passed Every Dev Test. Here's Why It'll Fail in Production
A 4-layer testing framework for AI agents (unit, integration, performance, and chaos testing) so your agent survives real customers, not just controlled demos.
MCP Is Now the Industry Standard for AI Agent Integrations. Here's What That Means
MCP standardizes how AI agents connect to tools and data, replacing fragile, proprietary integrations with a universal protocol. Here's what it means for your agents.
Claude 4.6 broke our production agent in two hours — here's what's worth the migration
A practical developer guide to Claude 4.6 — adaptive thinking, 1M context, compaction API, tool search, and structured outputs. Real code examples in TypeScript and Python for building production AI agents.
Your Voice Agent Forgets Everything. Here's How to Fix That
How to add persistent memory, tools, and knowledge to Pipecat and LiveKit voice agents using the Chanl Python SDK — one SDK instead of assembling five services.
71% of organizations aren't prepared to secure their AI agents' tools
MCP gives AI agents autonomous access to real systems — and introduces attack vectors that traditional security can't see. A technical breakdown of tool poisoning, rug pulls, cross-server shadowing, and the defense framework production teams need now.
MCP Streamable HTTP: The Transport Layer That Makes AI Agents Production-Ready
MCP's Streamable HTTP transport replaced the original SSE transport to fix critical production gaps. This guide covers what changed, why it matters, and how to implement it in TypeScript with code examples.
Learn Agentic AI
Weekly. Patterns for shipping agents that work — MCP, scorecards, regression tests, prompts, model comparisons.
