ChanlChanl
Automated Scoring

Every Conversation Gets a Grade

Instant scorecards with detailed breakdowns of accuracy, politeness, resolution success, and efficiency. See exactly what's working and what needs improvement.

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Instant Performance Scores

Automated scoring for every conversation with detailed breakdowns of accuracy, politeness, resolution success, and efficiency metrics.

Detailed Analytics Reports

Comprehensive analytics with conversation flow analysis, sentiment tracking, and performance trends over time.

Improvement Recommendations

AI-powered suggestions for optimizing your agents based on real conversation data and performance patterns.

Instant Performance Scores

Automated scoring for every interaction

Get automated scoring for every conversation with detailed breakdowns of accuracy, politeness, resolution success, and efficiency metrics.

  • Multi-dimension scoring across accuracy, tone, and resolution
  • Instant feedback after every conversation
  • Comparison against top-performer benchmarks
  • Custom scoring criteria aligned to your quality standards
Quality analyst reviewing scores
Score
Good
0/100
Tone & Empathy
94%
Resolution
88%
Response Time
72%
Compliance
85%
Detailed Analytics Reports

Comprehensive conversation flow analysis

Deep analytics with conversation flow analysis, sentiment tracking, and performance trends over time with actionable insights.

  • Conversation flow visualization and analysis
  • Sentiment tracking across all interactions
  • Performance trend analysis over time
  • Exportable reports for stakeholders
Conversations Analyzed
3400+6%
Avg Score87/100Top TopicBillingSentiment+4%
Improvement Recommendations

AI-powered optimization suggestions

AI-powered suggestions for optimizing your agents based on real conversation data and performance patterns across similar use cases.

  • Specific, actionable improvement recommendations
  • Priority ranking by business impact
  • Before/after performance projections
  • Cross-agent pattern analysis for best practices
Projected Score
80/100
Greeting+5%
Empathy+8%
Resolution+3%
Hold time-12s
vs Current87/100
Platform

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Features

Build

Every channel, one brain

Run one agent or many across voice, chat, and SMS, all working from the same customer record.

Build

Takes real action

Agents call your APIs and databases to finish the customer's request.

Build

Remembers every customer

Persistent memory follows the customer across channels, so nobody repeats themselves.

Build

Knows your business

RAG-powered answers from your docs, FAQs, and knowledge base.

Build

Change it safely

Track prompt changes, compare versions, and roll back safely.

Build

Connects to anything

Connect any tool via Model Context Protocol. Open standard.

Test

Test before customers

Test with 25+ AI personas across edge cases before customers do.

Test

Every call graded

Custom scorecards evaluate accuracy, compliance, and tone.

Test

Realistic test callers

25+ personas with unique emotions, accents, and conversation patterns.

Test

Catch breaks early

Catch regressions before they reach customers. Run tests on every change.

Test

Stays on script

Verify your agent follows policies, scripts, and regulatory requirements.

Observe

Monitor AI live

Live dashboards show every conversation and where each customer stands.

Observe

Watch and step in

Watch conversations live and take over before a customer is lost.

Observe

Full transcripts

Every conversation with speaker labels, timestamps, and sentiment analysis.

Observe

Know when it breaks

Get notified when agents fail or sentiment drops, before customers feel it.

Observe

Know your spend

Track spend per agent, per channel, and per conversation.

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