Listen In on
Every Call
Monitor live AI conversations in real time. Listen in on active calls, set quality gates, and get instant alerts — know exactly what your agents are saying.
Live Call Listening
Listen in on active AI conversations in real time. Hear exactly what your agent is saying and how customers are responding.
Real-Time Dashboards
Track active calls, response times, success rates, and conversation quality across all agents in one view.
Instant Alerts
Get notified via Slack, email, or webhooks the moment quality drops or an agent needs attention.
Hear your agents in action
Listen in on any active AI conversation in real time. Supervisors can monitor call quality, verify agent behavior, and catch issues as they happen — not after.
- Real-time audio stream of active calls
- Monitor multiple calls simultaneously
- Flag conversations for follow-up review
- Live transcript alongside audio
Prevent bad deployments from reaching customers
Automated quality checks that validate agent performance before and during production. Catch regressions before customers notice.
- Pre-deployment quality validation
- Automatic rollback on quality degradation
- A/B testing gates with minimum sample sizes
- Custom quality rules per agent and scenario
Deploy Gate
Pre-deploy quality checks
Get notified the way you work
Slack, email, SMS, or webhooks — get notified when performance issues arise. Route different alert types to the right team members.
- Slack, email, SMS, and webhook integrations
- Smart alert routing by severity and team
- Alert deduplication and escalation policies
- On-call rotation support
Slack
ActiveReal-time alerts to #ops-alerts channel
Daily digest + critical alerts to team leads
SMS
StandbyP1 critical alerts with on-call rotation
Explore More
Features
Aprende IA agéntica
Aprende a crear agentes que funcionan
Los agentes de IA son geniales. Hasta que no lo son. Cuando devolver el control a los humanos
Zero-Shot o sin oportunidad? Como los agentes de IA manejan llamadas que nunca han visto
Tu agente de IA no aprende de produccion. Esto es lo que te esta costando.
IA Conversacional vs. IA Agentiva: Cual es la diferencia y por que importa para equipos de CX
Tu agente de IA, esta realmente listo para produccion? Las 3 pruebas que la mayoria de los equipos se saltan
Memoria de Agentes de IA: Del contexto de sesion al conocimiento a largo plazo
El briefing de Signal
Un email por semana. Cómo los equipos líderes de CS, ingresos e IA están convirtiendo conversaciones en decisiones. Benchmarks, playbooks y lo que funciona en producción.
