Your best agents shouldn't be resetting passwords all day
40% of contact center calls are routine — password resets, order status, appointment changes. AI agents handle those instantly so your team stops burning out on work a machine should do.
Zero hold time
AI agents pick up every call in seconds. No queue, no hold music, no abandoned calls. Customers get answers immediately — or get routed to a human with full context.
Smart routing, not phone trees
Calls route based on intent, not button presses. The AI understands what the caller needs and connects them to the right person — first time, every time.
Coverage without overtime
After-hours, weekends, holidays, volume spikes — AI agents handle overflow without scheduling headaches or contractor costs.
Routine calls handled. Complex calls prioritized.
AI agents resolve password resets, order lookups, and scheduling in real time. When something needs a human, the caller skips the queue with full context already transferred.
- Automatic call triage — routine vs. complex in real time
- Smart escalation with full transcript and sentiment context
- Overflow handling that scales instantly during spikes
- Callback scheduling so customers don't wait on hold
See every conversation as it happens
Live dashboards show call volumes, resolution rates, and agent performance across AI and human interactions. No more guessing what's happening on the floor.
- Live sentiment tracking across all active conversations
- Automatic quality scoring on every single call
- Team and individual performance breakdowns
- Instant alerts when something goes wrong
Frustrated callers get a human — instantly
The AI detects frustration, confusion, and VIP callers and hands off seamlessly. The human agent sees the full conversation — the customer never repeats themselves.
- Sentiment-based triggers catch frustration early
- VIP detection and priority routing built in
- Full transcript and context passed to the human agent
- Configurable rules per team, tier, or call type
Slack
ActiveReal-time alerts to #ops-alerts channel
Daily digest + critical alerts to team leads
SMS
StandbyP1 critical alerts with on-call rotation
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Frequently Asked Questions
Stop losing customers to hold times
Deploy AI agents that handle routine calls from day one. Free tier available — no code changes, no long integrations.