See churn 60 days before it hits a dashboard.
Signal extracts predictive moments from every conversation (AI or human), fuses them with your CRM and usage data, and tells you what to do next.
Works with all major voice and text platforms
Most customers who leave never tell you they were unhappy.
A customer explains their problem for the third time, and your agent answers like it is the first.
Someone calls after hours, gets voicemail, and books with a competitor by morning.
A renewal lapses quietly, even though the warning sat in a support chat six weeks earlier.
“None of this is a technology problem. It is what happens when conversations live in separate places and nobody joins them up.”
What we hear on nearly every first call
Extract
Every call (AI or human, voice or chat) is analyzed in real time. Signal tags intent shifts, friction, competitive mentions, and timeline cues.
Fuse
Extracted moments snap onto your CRM, billing, and usage data. One account, one timeline, every channel: no ETL, no warehouse.
Predict
Churn, expansion, and risk surface with confidence scores, reasoning, and a prescribed next step. Updated after every call, not every quarter.
Tag every customer call in real time
A customer says "we’re reviewing options next quarter." Signal tags it as a timeline cue + competitive risk, attaches confidence, and writes it to the account’s signal timeline before the rep hangs up. No dashboards to open, no manual tagging.
- Intent shifts, friction, competitive mentions, and timeline cues auto-tagged per turn
- AI agents and human reps flow into the same signal graph
- Works on voice, chat, and SMS: any platform, any language
- Every tag links back to the exact transcript moment
Fuse conversations with your CRM, billing, and usage
When a customer mentions a competitor on a Tuesday call, Signal already knows their usage dropped 40% last week and renewal is in 60 days. The output isn’t "watch this account"; it’s "75% churn risk, escalate now."
- Conversations + Salesforce + Stripe + product usage, auto-joined per account
- Live signal graph, no ETL pipeline, no data warehouse round trip
- Works across VAPI, Retell, ElevenLabs, Pipecat, and human reps
- Every prediction shows the signals that drove it
Sentiment Analysis
Last 7 days
Predict churn, expansion, and risk from every call
Open Signal on Monday morning. The board shows 12 accounts at churn risk, 6 expansion openings, 3 stalled deals with competitive pressure. Each one has a confidence score, the signals that drove it, and a prescribed action ready to fire.
- Churn, expansion, stalled-deal, and competitive predictions in one board
- Confidence score + top 3 signals for every prediction
- Prescribed next step: retention workflow, exec call, CSM outreach, case study
- AI agents auto-execute approved actions; outcomes feed back into the model
Benchmark AI agents against your top reps
Your top rep handles objections at 87. Your AI at 72. Signal shows exactly where the 15-point gap lives: which scenarios, which segments, which customer types. Now the "is AI actually better?" question has an answer instead of opinions.
- Side-by-side scorecards across accuracy, empathy, resolution, and compliance
- Segment by ARR band, industry, scenario type; see where AI wins and where humans do
- Informs dynamic routing: the right responder for each conversation, automatically
- Closes the board debate on AI agent ROI with data, not anecdotes
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