Stop Shipping Agents on Duct Tape
Your whole Agent Development Lifecycle, in one place. Build, train, deploy, and monitor your agents — with security gates between every release and a customer.
Works with all major voice and text platforms
Most agents never make it to production.
of generative AI projects are abandoned after proof of concept
Gartner, 2025
of AI infrastructure projects deliver the promised ROI — 1 in 5 fail outright
Gartner I&O Survey, Apr 2026
enterprises actually run AI agents in production today
McKinsey, State of AI 2025
The Agent Development Lifecycle, on one platform.
Where every failure trains the next release — not the next headline.
Skip months of plumbing and ship the agent that matters.
Memory, retrieval, tools, and prompts wire in through one MCP endpoint. Bring the model and the voice stack you've already chosen; Chanl handles what those pieces are missing on their own.
Learn moreCatch the regression in CI, not in a customer's support ticket.
Every prompt or model change runs against the scenarios and personas your team has been adding all year, and against the red-team rubric your security lead wrote — before it reaches production.
Learn moreSee the bad call before the customer hangs up on it.
Every production conversation gets scored as it happens. Drift, abuse, scope violations, and cost spikes surface with the transcript moment that triggered the alert already attached.
Learn moreWire your stack in. Build the agent on top.
MCP · Tools · Knowledge · Memory · Integrations · PromptsOne MCP endpoint, one tool layer. Knowledge bases, persistent memory, CRM, calendar, internal APIs. Scoped tokens per agent and tool. PII redacted at the boundary.
Test your agent before customers do.
Scorecards · Scenarios · Personas · Red-team · Prompt Playground · Model A/BScore agents against scenarios, personas, and red-team cases. A/B prompts and models. Track refusal rate, leak rate, and compliance as first-class metrics.
See every call. Catch every regression.
Transcripts · Evals · Alerts · Drift · Cost · Abuse DetectionFull transcripts and per-call evals on live traffic. Alerts when scorecards slip, tool calls drift, or agents act out of scope. Cost and usage per agent.
Everything you need to ship
reliable customer agents.
Data & Tool Integration
Connect agents to your CRM, databases, and APIs during live calls. Works with VAPI, Retell, ElevenLabs, and any platform via MCP.
Knowledge Base
Upload docs, policies, and FAQs. Your agents answer accurately from your actual content — not hallucinations.
Compliance Guardrails
Set policies and safety rails that apply to every call. Prevent hallucinations, off-script responses, and compliance violations.
Multi-channel
Voice, chat, and SMS from a single backend. Same data, tools, and guardrails across every channel.
Simulation Testing
Generate realistic caller scenarios and run them against your agent at scale before deploying to production.
Custom Scorecards
Define grading criteria and automatically score every simulation and production call against your standards.
Regression Testing
Compare agent versions side-by-side. Catch regressions before they reach customers.
AI Test Personas
Define caller personalities — tone, intent, objections — and stress-test your agent at scale.
Prompt Playground
Iterate on prompts with instant feedback. Test variations against real scenarios without deploying.
Call Transcripts
Full transcripts with speaker turns, timestamps, and audio playback for every conversation.
Real-time Analytics
Call volume, duration, sentiment trends, and resolution rates — all updated in real-time.
Smart Alerts
Get notified instantly when agents go off-script, sentiment drops, or calls fail your scorecards.
Follow-up Actions
Automatically trigger follow-ups after calls — send summaries, create tickets, update your CRM.
Cost & Usage Tracking
Track token usage, API costs, and call duration per agent. Set budgets and get alerted on spikes.
Know exactly what your agents are saying
Call Analytics
Call volume, resolution rates, sentiment trends, and tool usage — across all your agents.
Agent Performance
Calls handled, escalation rate, average response time, and scorecard pass rates per agent.
Last 7 days
Transcripts
Scorecards
Alerts
Call Flows
Learn Agentic AI
Weekly. Patterns for shipping agents that work — MCP, scorecards, regression tests, prompts, model comparisons.
