New hires practice on AI callers before they meet yours.
A manager can only run a handful of role-plays a week. AI personas give every trainee unlimited practice, with instant, objective scoring after each call.
Free tier includes a real phone number · See pricing
What a new hire practices before a real caller
Realistic callers, honest scores and coaching notes, on demand.
See all capabilities
How do I connect my calendar?
Here's how, step by stepRuns the practice call
Personas from polite to hostile play the customer while the new hire takes the call.
Scores the attempt
Accuracy, tone and resolution graded against the same rubric your QA team uses.
Shows the transcript with notes
Every practice call replayable with the moments to coach highlighted.
Unlimited practice, zero risk
AI personas simulate angry callers, confused buyers, demanding VIPs. Trainees practice the hard conversations safely, as many times as they need.
Scoring that doesn't depend on who's grading
Automated scorecards measure empathy, accuracy, compliance, and resolution consistently. Same criteria, every time, for every trainee.
See who's ready and who needs help
Dashboards show individual and team progress in real time. Managers know exactly who needs more practice and on what, before anyone goes live.
Real scenarios, not scripted role-plays
Build training libraries from actual customer interactions. AI personas adapt dynamically to trainee responses, no two practice calls are the same, just like real life.
- Customizable personas with realistic behaviors and emotions
- Scenarios built from real historical interactions
- Dynamic difficulty that adjusts to trainee skill level
- Bulk generation for comprehensive coverage
From polite to hostile, on demand
Accuracy, tone, resolution on your rubric
The moments to work on, highlighted
Objective feedback, not "good job, keep it up"
Custom scorecards evaluate every dimension that matters to your business. Instant feedback after every session. Comparison against top-performer benchmarks.
- Multi-dimension scoring (empathy, accuracy, compliance)
- Instant, specific feedback after every practice session
- Comparison against top-performer benchmarks
- Scoring criteria aligned to your quality standards
New hires ready in days, not months
Structured programs with progressive difficulty. New agents complete hundreds of practice scenarios before their first real call. Certification gates ensure readiness.
- Structured learning paths from beginner to expert
- Certification gates before going live
- Peer comparison and leaderboard motivation
- Manager dashboards for coaching prioritization
Live in a day. Measured from the first conversation.
Connect your stack once. Your agents run the conversations across the lifecycle, act in your tools, and write every outcome back to your CRM, so you see exactly what moved.
Connect your number & tools
Forward your line and one-click connect your CRM, calendar, and helpdesk. Live in minutes — no code, nothing to rip out.
- Forward your number or get a new one
- One-click OAuth into your stack
Teach it your business
Point Chanl at your FAQs, policies, and tone. Skills get built and reused on every call — like onboarding a new hire, once.
- Upload knowledge — FAQs, policies, scripts
- Skills get reused on every call
Acts in your tools, not just talks
Answers customers, books the appointment, updates the CRM, issues the refund — and returns the result. Hands off to a human only when the case warrants it.
- Resolves the case end-to-end
- Hands off only when it warrants a human
Surfaces signals. Queues the next move.
Spots churn, expansion, and risk across every conversation. Proposes new skills. Queues the next-best action per customer — so the team acts before the moment passes.
- Churn, expansion, and risk scored per customer
- Every outcome attributed and written back to your CRM
Extracted signal
churn_signal
One AI. Every channel.
Your customers reach you however they want, and every agent picks up on one customer brain, so no one repeats themselves and nothing falls through.
For your customers
For you — run it from where you work
Your whole customer operation, one place
Every call, customer, and signal. Analytics, agents, tools, knowledge, and scorecards in a single dashboard.
Your agent works in the tools you already use
Connect your stack and your AI doesn't just read it — it acts. Updates the CRM, books the calendar, processes the order, fires the next step.
HubSpot
Log every call and move the deal stage — no manual entry.
Salesforce
Keep the customer record in sync after every interaction.
Google Calendar
Book, reschedule, and cancel appointments automatically.
Gmail
Send the follow-up and the summary the moment a call ends.
Shopify
Check order status and process refunds while on the call.
Zapier
Trigger thousands of apps as the next step in a workflow.
Start free. Pay on the revenue we move.
- Free to start
- Outcome-based pricing
- You keep what you would have lost
- No per-seat fees
The customer team you don't have to hire. Starts free.
Live in a day, across email, chat, WhatsApp, and voice. No credit card.