The Chanl Blog
Insights on building, connecting, and monitoring AI agents for customer experience — from the teams shipping them.
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171 articles · Page 2 of 15
GDPR says delete. EU AI Act says keep. Now what?
GDPR requires deletion on request. The EU AI Act requires 10-year audit trails. Here's how to architect agent memory that satisfies both simultaneously.
Is monitoring your AI agent actually enough?
Research shows 83% of agent teams track capability metrics but only 30% evaluate real outcomes. Here's how to close the gap with multi-turn scenario testing.
MCP Is Now Open Infrastructure: Build for What's Next
MCP was donated to the Linux Foundation and the AAIF just held its first summit. What does the protocol becoming open infrastructure mean for what you build on top of it?
Your MCP server is a monolith. Here's how to fix it
MCP servers dump every tool into the context window, burning tokens before your agent reasons. Four patterns to fix it: decompose, filter, gateway, facade.
Memory bugs don't crash. They just give wrong answers.
Memory bugs don't crash your agent. They just give subtly wrong answers using stale context. Here are 5 test patterns to catch them before customers do.
The 17x error trap in multi-agent systems
Multi-agent systems amplify errors 17x, not reduce them. We compare CrewAI, LangGraph, and Autogen failure modes with concrete fixes and a decision tree.
The no-code ceiling: when agent builders hit production
Visual agent builders get you to 80% fast. The last 20%, telephony, monitoring, testing, and memory, requires infrastructure they never intended to provide.
Online vs. Offline Evals: Close the Production Gap
89% of teams have observability but only 37% run online evals. Here's why that gap is where production failures hide, and how to close it with a practical online eval pipeline.
Pipecat vs LiveKit: the trade-offs that lock you in
An opinionated comparison of Pipecat and LiveKit for production voice agents, covering architecture, deployment, cost, and the trade-offs that lock you in.
LLM-as-a-Judge: Build a Production Eval Pipeline
Build a production LLM-as-a-judge eval pipeline step by step. Covers judge selection, rubric design, CI integration, and sampling strategies that scale.
MCP Servers in Production: Observability from Day One
Instrument your MCP servers with OpenTelemetry for production-grade observability. Covers tracing tool calls, detecting loops, cost attribution, and alerting.
Build the MCP + A2A agent protocol stack from scratch
Wire an MCP server to an A2A agent that delegates tasks and calls tools. TypeScript and Python examples, Streamable HTTP transport, Agent Cards, and auth.
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