The Chanl Blog
Insights on building, connecting, and monitoring AI agents for customer experience — from the teams shipping them.
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215 articles · Page 3 of 18
How to Build a Voice BDR That Qualifies (BANT as a State Machine)
Most AI SDRs ask 'tell me about your business' and dump benefits. Here's how to encode BANT as tool calls, score live, write to Salesforce, and exit politely.
Build a Save-Desk Voice Agent That Won't Get You Sued
FTC click-to-cancel was vacated. State laws still bite. The cancel-first architecture, one-shot offers, and audit trail for a save-desk voice agent.
How to Build a Cart Recovery Agent (and When to Send Nothing)
Most cart-recovery flows are three discount emails. A real recovery agent decides why the customer left, picks the right channel, caps the discount to protect margin, and sometimes sends nothing at all. Here is how to build it.
Build a Returns Voice Agent That Can't Refund Itself Broke
Returns are 60% of peak ecommerce contact volume. Most voice agents will refund $4,000 on a prompt injection. Here's how to build one that physically can't.
Build a Nurture Agent That Decides Not to Send
Most nurture sequences are 14 emails on a calendar. The fix is an event-triggered agent whose most valuable action is wait. Here's the worker.
How to Build a Healthcare Appointment Voice Agent (FHIR, 270/271, HIPAA)
Most voice AI tutorials stop after hello. The real build: identity verification, FHIR slots, 270/271 eligibility, A2P SMS, escalation, with HIPAA gates intact.
Building an AI Nurse Line Without Practicing Medicine
Health systems pay $20-30 per nurse-line call. AI is the obvious cost play, but every triage agent raises a malpractice question. Here's the safe architecture.
Build a KYC Voice Agent: 4-Minute Account Open, 5-Year Audit Log
Voice collects name, DOB, SSN. SMS hands the camera the rest. OFAC screens before the next word. Architecture of a KYC voice agent that survives a BSA exam.
Build a Pharmacy Refill Voice Agent (NCPDP, DEA, 60-Second Refill)
Build a voice AI for prescription refills that respects DEA Schedule II, handles NCPDP refill-too-soon rejections, and routes the right calls to humans.
How to Build a Real Estate Showing Voice Agent (MLS, Lockboxes, TCPA)
Build a real estate voice agent that pulls live MLS data, parses showing instructions, books tours, and sends lockbox codes at the right time.
How to Build a Tier-1 Chat Agent That Resolves (Not Just Deflects)
Bots claim 40% deflection; re-contact data says half is fake. Build the architecture that cuts tickets: auth-gated KB, calibrated confidence, escalation with context.
How to Build an AI Voicemail Agent That Gets a Callback (AMD, TCPA)
Eighty percent of B2B calls hit voicemail. Most AI dialers get blocked. Here's the AMD plus synthesis plus inbound callback pipeline, with TCPA baked in.
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