The Chanl Blog
Insights on building, connecting, and monitoring AI agents for customer experience — from the teams shipping them.
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157 articles · Page 3 of 14
The Shopping Assistant That Outsells Your Best Sales Rep
How a $50M fashion retailer turned 15,000 SKUs and customer purchase history into an AI shopping assistant that outsells human sales reps.
The Insurance Agent That Never Misquotes a Policy
How regional insurers deploy AI agents that answer policy questions accurately, intake claims end-to-end, and produce the audit trail regulators demand.
12 Ways Your LLM Judge Is Lying to You
Research identifies 12 systematic biases in LLM-as-a-judge systems. Learn to detect and mitigate each one before they corrupt your eval pipeline.
Your Agent Completed the Task. It Also Forgot 87% of What It Knew.
Task completion hides a silent failure: agents forget 87% of stored knowledge under complexity. New research reveals why standard evals miss this entirely.
74% of Production Agents Still Rely on Human Evaluation
A survey of 306 practitioners reveals most production agents are far simpler than expected. The eval gap isn't a tooling problem. It's a trust problem.
NIST Red-Teamed 13 Frontier Models. All of Them Failed.
NIST ran 250K+ attacks against every frontier model. None survived. Here's what the results mean for teams shipping AI agents to production today.
Your Agent Is Getting Smarter. It's Not Getting More Reliable.
Reliability improves at half the rate of accuracy. Three 85%+ tools combine to just 74%. Here's the math, the research, and the testing protocols that close the gap.
The Auto Shop That Knows Your Car Better Than You Do
Build an AI phone agent for auto repair shops that answers calls, quotes brake jobs, remembers every vehicle, and sends maintenance reminders.
A Dental Receptionist That Works Nights and Weekends
Build an AI receptionist for dental clinics that answers insurance questions, books appointments, and captures after-hours leads. Five clients pay $1,500/month.
The HVAC Company That Never Misses a Call
Build an AI receptionist that answers HVAC calls 24/7, triages emergencies, and books appointments. Then sell it as a service for $400-500/mo per client.
The Real Estate Agent Who Qualified Leads While Sleeping
Build an AI lead qualifier for real estate agents. Respond in under 60 seconds, score by budget and timeline, match listings, and book showings automatically.
Build a Restaurant AI That Remembers Every Regular
Build an AI phone agent for a local restaurant that takes orders, answers menu questions, and remembers regulars. A developer side hustle worth $400/month per client.
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