When the auditor asks, the answer is already exported.
Manual QA samples a handful of calls and hopes for the best. Chanl scores every conversation against your compliance requirements automatically, in real time, with a full audit trail.
Free tier includes a real phone number · See pricing
What is on record when the auditor asks
Every conversation captured, scored and exportable, on any channel.
See all capabilities
Records and transcribes every call
Full transcript, timestamps and speaker turns stored on the customer record.
“...we're evaluating Acme...” Churn risk
0.78, rising
Flags the risky moments
Disclosures missed, consent absent, tone out of policy: surfaced automatically.
Scores against your rubric
Your own compliance scorecard graded on every conversation, human or AI.
Every call recorded and transcribed
Full recording, transcription, and tamper-proof storage on every interaction, AI and human. Nothing gets lost. Everything is searchable.
Find anything in seconds
Search across thousands of transcripts instantly. Find specific phrases, missing disclosures, or compliance violations, without listening to a single recording.
Every call scored, not a sample
Automated scorecards grade every conversation against your compliance criteria. Violations get flagged immediately, not discovered during the next audit.
AI agents follow the script, literally
Required disclosures, consent flows, and script adherence are enforced automatically. PII is detected and redacted. Your AI agents are compliant by construction, not by luck.
- Required disclosure and script enforcement
- Automatic PII detection and redaction
- Consent tracking and recording management
- Pre-built templates for finance, healthcare, insurance
Timestamps, speakers, stored on the record
Disclosures, consent, tone: checked on every call
Auditor reports in one click
When regulators ask, you have answers
Complete audit trails for every conversation, tool call, and decision. Immutable logs with timestamps. Exportable reports that auditors actually accept.
- Immutable conversation logs with timestamps
- Full tool call and action audit trails
- One-click export for auditor reports
- Retention policies aligned to regulatory requirements
Violations flagged in real time, not next quarter
AI monitors every conversation as it happens: risky language, missing disclosures, off-script responses. Alerts fire immediately. Trends surface before they become findings.
- Real-time compliance violation detection
- Automated escalation for high-risk conversations
- Trend analysis that catches patterns across thousands of calls
- Custom risk scoring rules per regulation
Deploy Gate
Pre-deploy quality checks
Live in a day. Measured from the first conversation.
Connect your stack once. Your agents run the conversations across the lifecycle, act in your tools, and write every outcome back to your CRM, so you see exactly what moved.
Connect your number & tools
Forward your line and one-click connect your CRM, calendar, and helpdesk. Live in minutes — no code, nothing to rip out.
- Forward your number or get a new one
- One-click OAuth into your stack
Teach it your business
Point Chanl at your FAQs, policies, and tone. Skills get built and reused on every call — like onboarding a new hire, once.
- Upload knowledge — FAQs, policies, scripts
- Skills get reused on every call
Acts in your tools, not just talks
Answers customers, books the appointment, updates the CRM, issues the refund — and returns the result. Hands off to a human only when the case warrants it.
- Resolves the case end-to-end
- Hands off only when it warrants a human
Surfaces signals. Queues the next move.
Spots churn, expansion, and risk across every conversation. Proposes new skills. Queues the next-best action per customer — so the team acts before the moment passes.
- Churn, expansion, and risk scored per customer
- Every outcome attributed and written back to your CRM
Extracted signal
churn_signal
One AI. Every channel.
Your customers reach you however they want, and every agent picks up on one customer brain, so no one repeats themselves and nothing falls through.
For your customers
For you — run it from where you work
Toda tu operación de clientes, en un solo lugar
Cada llamada, cliente y señal. Analítica, agentes, herramientas, conocimiento y scorecards en un solo panel.
Your agent works in the tools you already use
Connect your stack and your AI doesn't just read it — it acts. Updates the CRM, books the calendar, processes the order, fires the next step.
HubSpot
Log every call and move the deal stage — no manual entry.
Salesforce
Keep the customer record in sync after every interaction.
Google Calendar
Book, reschedule, and cancel appointments automatically.
Gmail
Send the follow-up and the summary the moment a call ends.
Shopify
Check order status and process refunds while on the call.
Zapier
Trigger thousands of apps as the next step in a workflow.
Start free. Pay on the revenue we move.
- Free to start
- Outcome-based pricing
- You keep what you would have lost
- No per-seat fees
The customer team you don't have to hire. Starts free.
Live in a day, across email, chat, WhatsApp, and voice. No credit card.