Order questions and abandoned carts don't need a human to answer them
Order status questions flood the support inbox of every online store, and the default cart-abandonment email is not enough to bring the sale back. Chanl answers order questions instantly on chat, WhatsApp, or email, and follows up on abandoned carts before the sale is gone for good.
Order status answered instantly
Every "where is my order" question gets answered the moment it is asked, on chat, WhatsApp, or email, without a ticket ever reaching a human.
Abandoned carts get a follow-up
Shoppers who leave mid-checkout get a message instead of silence, with whatever question stalled them handled right there.
One agent, every channel
Chat, WhatsApp, SMS, and email all reach the same agent with the same order history, so a shopper never has to repeat themselves on a different channel.
The "where is my order" question gets answered before it becomes a ticket
Order status makes up the bulk of a typical online store's support tickets, and Chanl looks up the order, shares tracking status, and answers shipping and delivery questions without a human touching the ticket.
- Instant order updates. Shoppers get real-time order status without opening a ticket.
- Easy returns. Agents handle return requests and share clear next steps.
- Product info on demand. Shoppers get answers about products, availability, and more.
Track customer orders
Handle return requests
Answer product questions
A cart left at checkout gets a follow-up, not silence
Most shoppers who abandon a cart never hear from the store again. Chanl follows up automatically, answers whatever stalled the purchase, whether it's shipping cost, sizing, or a coupon, and helps the shopper finish.
- Faster checkout. Follow-up gets shoppers back to checkout quickly.
- Smart upselling. The follow-up highlights related items shoppers may still want.
- Secure payments. Checkout reassures shoppers with a safe payment process.
Process customer purchases
Suggest related items
Secure transaction handling
Every conversation updates the record your team already uses
Return requests, order changes, and shopper questions sync back to the store platform and helpdesk automatically, so nothing depends on a support agent copying details between tabs.
- Live stock updates. Shoppers see live stock levels before checking out.
- Restock alerts. Shoppers get notified the moment items are back.
- Find products fast. Agents help shoppers find product details online.
Real-time availability
Notify when items return
Help shoppers find product details online
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Frequently Asked Questions
Stop losing carts to a follow-up that never comes
AI agents that answer order questions instantly and follow up on abandoned carts, on chat, WhatsApp, and email. Free tier available, no long integration required.