Yuki answers the order question before it becomes a ticket.
Yuki answers order status and return questions the instant a shopper reaches out, wherever they message from. Talk to Yuki now, then put her on your number in an hour.
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What Yuki does for your store
Order questions answered before they become tickets, wherever the shopper writes from.
See all capabilities
Answers order and return questions
Where is my order, how do I return this, is it in stock: answered from your systems in seconds.
Reads your order data
Yuki looks up the order, the shipment and the return policy in the tools you already run.
Collects the feedback
After the resolution Yuki asks one question and records the answer on the customer.
Order status answered instantly
Yuki answers every "where is my order" question the moment it is asked, on chat, WhatsApp, or email, before a ticket ever reaches a human.
Abandoned carts get a follow-up
Shoppers who leave mid-checkout get a message instead of silence, with whatever question stalled them handled right there.
One agent, every channel
Chat, WhatsApp, SMS, and email all reach the same agent with the same order history, so a shopper never has to repeat themselves on a different channel.
The "where is my order" question gets answered before it becomes a ticket
Order status makes up the bulk of a typical online store's support tickets. Yuki looks up the order, shares tracking status, and answers shipping and delivery questions without a human touching the ticket.
- Instant order updates. Shoppers get real-time order status without opening a ticket.
- Easy returns. Agents handle return requests and share clear next steps.
- Product info on demand. Shoppers get answers about products, availability, and more.
Track customer orders
Handle return requests
Answer product questions
A cart left at checkout gets a follow-up, not silence
Most shoppers who abandon a cart never hear from the store again. Yuki follows up automatically, answers whatever stalled the purchase, whether it's shipping cost, sizing, or a coupon, and helps the shopper finish.
- Faster checkout. Follow-up gets shoppers back to checkout quickly.
- Smart upselling. The follow-up highlights related items shoppers may still want.
- Secure payments. Checkout reassures shoppers with a safe payment process.
Process customer purchases
Suggest related items
Secure transaction handling
Every conversation updates the record your team already uses
Every return request, order change, and shopper question Yuki handles syncs back to the store platform and helpdesk automatically, so nothing depends on a support agent copying details between tabs.
- Live stock updates. Shoppers see live stock levels before checking out.
- Restock alerts. Shoppers get notified the moment items are back.
- Find products fast. Agents help shoppers find product details online.
Real-time availability
Notify when items return
Help shoppers find product details online
Live in a day. Measured from the first conversation.
Connect your stack once. Your agents run the conversations across the lifecycle, act in your tools, and write every outcome back to your CRM, so you see exactly what moved.
Connect your number & tools
Forward your line and one-click connect your CRM, calendar, and helpdesk. Live in minutes — no code, nothing to rip out.
- Forward your number or get a new one
- One-click OAuth into your stack
Teach it your business
Point Chanl at your FAQs, policies, and tone. Skills get built and reused on every call — like onboarding a new hire, once.
- Upload knowledge — FAQs, policies, scripts
- Skills get reused on every call
Acts in your tools, not just talks
Answers customers, books the appointment, updates the CRM, issues the refund — and returns the result. Hands off to a human only when the case warrants it.
- Resolves the case end-to-end
- Hands off only when it warrants a human
Surfaces signals. Queues the next move.
Spots churn, expansion, and risk across every conversation. Proposes new skills. Queues the next-best action per customer — so the team acts before the moment passes.
- Churn, expansion, and risk scored per customer
- Every outcome attributed and written back to your CRM
Extracted signal
churn_signal
One AI. Every channel.
Your customers reach you however they want, and every agent picks up on one customer brain, so no one repeats themselves and nothing falls through.
For your customers
For you — run it from where you work
Your whole customer operation, one place
Every call, customer, and signal. Analytics, agents, tools, knowledge, and scorecards in a single dashboard.
Your agent works in the tools you already use
Connect your stack and your AI doesn't just read it — it acts. Updates the CRM, books the calendar, processes the order, fires the next step.
HubSpot
Log every call and move the deal stage — no manual entry.
Salesforce
Keep the customer record in sync after every interaction.
Google Calendar
Book, reschedule, and cancel appointments automatically.
Gmail
Send the follow-up and the summary the moment a call ends.
Shopify
Check order status and process refunds while on the call.
Zapier
Trigger thousands of apps as the next step in a workflow.
Start free. Pay on the revenue we move.
- Free to start
- Outcome-based pricing
- You keep what you would have lost
- No per-seat fees
The customer team you don't have to hire. Starts free.
Live in a day, across email, chat, WhatsApp, and voice. No credit card.