Yuki clears your hold queue before it forms.
Yuki handles password resets, order status and appointment changes without a queue. Talk to Yuki now, then put her on your number in an hour.
Free tier includes a real phone number · Book a demo
What Yuki takes off the queue
Routine calls answered in seconds, follow-ups sent, and the callers who need a person routed with context.
See all capabilities
Answers the routine call
Password resets, order status, appointment changes: answered from your systems, no hold music.
Reads your systems
Yuki looks up the order, the ticket and the account in the tools your team already uses.
Emma Davis
Marketing Manager
Schedule follow-up in 3 daysFollows up so nobody calls back
Confirmations and next steps go out in the caller's channel, and repeat calls drop.
Zero hold time
AI agents pick up every call in seconds. No queue, no hold music, no abandoned calls. Customers get answers immediately, or get routed to a human with full context.
Smart routing, not phone trees
Calls route based on intent, not button presses. The AI understands what the caller needs and connects them to the right person, first time, every time.
Coverage without overtime
After-hours, weekends, holidays, volume spikes: AI agents handle overflow without scheduling headaches or contractor costs.
Routine calls handled. Complex calls prioritized.
AI agents resolve password resets, order lookups, and scheduling in real time. When something needs a human, the caller skips the queue with full context already transferred.
- Automatic call triage: routine versus complex, decided in real time
- Smart escalation with full transcript and sentiment context
- Overflow handling that scales instantly during spikes
- Callback scheduling so customers don't wait on hold
No queue, no hold music, on any channel
Order, ticket and history from your systems
The person gets the transcript, not a cold transfer
See every conversation as it happens
Live dashboards show call volumes, resolution rates, and agent performance across AI and human interactions. No more guessing what's happening on the floor.
- Live sentiment tracking across all active conversations
- Automatic quality scoring on every single call
- Team and individual performance breakdowns
- Instant alerts when something goes wrong
Frustrated callers get a human, instantly
The AI detects frustration, confusion, and VIP callers and hands off seamlessly. The human agent sees the full conversation, so the customer never repeats themselves.
- Sentiment-based triggers catch frustration early
- VIP detection and priority routing built in
- Full transcript and context passed to the human agent
- Configurable rules per team, tier, or call type
Slack
ActiveReal-time alerts to #ops-alerts channel
Daily digest + critical alerts to team leads
SMS
StandbyP1 critical alerts with on-call rotation
Live in a day. Measured from the first conversation.
Connect your stack once. Your agents run the conversations across the lifecycle, act in your tools, and write every outcome back to your CRM, so you see exactly what moved.
Connect your number & tools
Forward your line and one-click connect your CRM, calendar, and helpdesk. Live in minutes — no code, nothing to rip out.
- Forward your number or get a new one
- One-click OAuth into your stack
Teach it your business
Point Chanl at your FAQs, policies, and tone. Skills get built and reused on every call — like onboarding a new hire, once.
- Upload knowledge — FAQs, policies, scripts
- Skills get reused on every call
Acts in your tools, not just talks
Answers customers, books the appointment, updates the CRM, issues the refund — and returns the result. Hands off to a human only when the case warrants it.
- Resolves the case end-to-end
- Hands off only when it warrants a human
Surfaces signals. Queues the next move.
Spots churn, expansion, and risk across every conversation. Proposes new skills. Queues the next-best action per customer — so the team acts before the moment passes.
- Churn, expansion, and risk scored per customer
- Every outcome attributed and written back to your CRM
Extracted signal
churn_signal
One AI. Every channel.
Your customers reach you however they want, and every agent picks up on one customer brain, so no one repeats themselves and nothing falls through.
For your customers
For you — run it from where you work
Toda tu operación de clientes, en un solo lugar
Cada llamada, cliente y señal. Analítica, agentes, herramientas, conocimiento y scorecards en un solo panel.
Your agent works in the tools you already use
Connect your stack and your AI doesn't just read it — it acts. Updates the CRM, books the calendar, processes the order, fires the next step.
HubSpot
Log every call and move the deal stage — no manual entry.
Salesforce
Keep the customer record in sync after every interaction.
Google Calendar
Book, reschedule, and cancel appointments automatically.
Gmail
Send the follow-up and the summary the moment a call ends.
Shopify
Check order status and process refunds while on the call.
Zapier
Trigger thousands of apps as the next step in a workflow.
Start free. Pay on the revenue we move.
- Free to start
- Outcome-based pricing
- You keep what you would have lost
- No per-seat fees
The customer team you don't have to hire. Starts free.
Live in a day, across email, chat, WhatsApp, and voice. No credit card.