Marcus calls every account before the renewal, not after.
Marcus tracks usage and support signals, checks in before renewal, and flags any account that goes quiet. Talk to Marcus now, then put him on your number in an hour.
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What Marcus does before the renewal date
Check-ins, saves and renewals handled proactively, with every account remembered.
See all capabilities
Saves the account
When a customer hesitates, Marcus hears it, answers the objection and books the CSM if it needs one.
Emma Davis
Marketing Manager
Schedule follow-up in 3 daysFollows up on every commitment
Promised actions and renewal steps chased in the customer's channel until done.
“...we're evaluating Acme...” Churn risk
0.78, rising
Flags the risk early
Usage drops and complaint patterns surface as signals on the account, not surprises at renewal.
Catch churn signals early
AI monitors usage patterns, support tickets, and sentiment across every account. At-risk customers get flagged before they go silent, not after.
Check-ins that feel personal
AI agents reach out via voice or chat at the right moments: onboarding milestones, usage drops, pre-renewal. Customers feel cared for, CSMs stay focused.
Renewals on autopilot
Automated reminders, upsell conversations, and contract check-ins keep revenue predictable. No renewal sneaks up on anyone.
New customers reach value in days, not weeks
AI agents guide customers through setup, answer questions in real time, and ensure they hit key milestones. When someone gets stuck, the CSM gets alerted, with full context.
- Step-by-step onboarding calls and walkthroughs
- Proactive check-ins at key milestone points
- Automatic escalation when customers get stuck
- Completion tracking and time-to-value reporting
Every account contacted ahead of the date
Hesitation heard and handled, CSM booked if needed
Usage drops and complaints surface as signals
The accounts you lose are the ones you didn't watch
AI agents analyze usage patterns, sentiment, and engagement to identify at-risk accounts. Automated outreach re-engages them before they quietly cancel.
- Predictive churn scoring based on behavior signals
- Automated re-engagement for at-risk accounts
- Sentiment analysis across all customer touchpoints
- Executive alerts for high-value account risks
Surveys get skimmed. Conversations get answered.
AI agents conduct NPS surveys, collect feature requests, and gather feedback through natural voice conversations, richer insights than any form ever delivers.
- Voice and chat-based NPS and satisfaction surveys
- Automatic feedback categorization and tagging
- Feature requests synced to your product tools
- Closed-loop follow-up on resolved issues
Sentiment Analysis
Last 7 days
Live in a day. Measured from the first conversation.
Connect your stack once. Your agents run the conversations across the lifecycle, act in your tools, and write every outcome back to your CRM, so you see exactly what moved.
Connect your number & tools
Forward your line and one-click connect your CRM, calendar, and helpdesk. Live in minutes — no code, nothing to rip out.
- Forward your number or get a new one
- One-click OAuth into your stack
Teach it your business
Point Chanl at your FAQs, policies, and tone. Skills get built and reused on every call — like onboarding a new hire, once.
- Upload knowledge — FAQs, policies, scripts
- Skills get reused on every call
Acts in your tools, not just talks
Answers customers, books the appointment, updates the CRM, issues the refund — and returns the result. Hands off to a human only when the case warrants it.
- Resolves the case end-to-end
- Hands off only when it warrants a human
Surfaces signals. Queues the next move.
Spots churn, expansion, and risk across every conversation. Proposes new skills. Queues the next-best action per customer — so the team acts before the moment passes.
- Churn, expansion, and risk scored per customer
- Every outcome attributed and written back to your CRM
Extracted signal
churn_signal
One AI. Every channel.
Your customers reach you however they want, and every agent picks up on one customer brain, so no one repeats themselves and nothing falls through.
For your customers
For you — run it from where you work
Toda tu operación de clientes, en un solo lugar
Cada llamada, cliente y señal. Analítica, agentes, herramientas, conocimiento y scorecards en un solo panel.
Your agent works in the tools you already use
Connect your stack and your AI doesn't just read it — it acts. Updates the CRM, books the calendar, processes the order, fires the next step.
HubSpot
Log every call and move the deal stage — no manual entry.
Salesforce
Keep the customer record in sync after every interaction.
Google Calendar
Book, reschedule, and cancel appointments automatically.
Gmail
Send the follow-up and the summary the moment a call ends.
Shopify
Check order status and process refunds while on the call.
Zapier
Trigger thousands of apps as the next step in a workflow.
Start free. Pay on the revenue we move.
- Free to start
- Outcome-based pricing
- You keep what you would have lost
- No per-seat fees
The customer team you don't have to hire. Starts free.
Live in a day, across email, chat, WhatsApp, and voice. No credit card.