Test, trace and stage your agent before a user meets it.
Most AI agent teams have no testing pipeline and no staging environment for conversations, so regressions ship straight to users. Chanl gives your agents the testing and observability layer engineering teams expect.
Free tier includes a real phone number · See pricing
What ships with your agent
Tests, traces and a staging path so the agent is treated like the rest of your code.
See all capabilities
Connects to your APIs
HTTP, JavaScript and multi-step tools call your systems mid-conversation.
“...we're evaluating Acme...” Churn risk
0.78, rising
Traces every turn
Latency, tool calls and model responses visible per conversation.
Replays any conversation
Full transcript with tool calls inline, for debugging and regression tests.
API-first, not dashboard-first
RESTful APIs, TypeScript SDK, and MCP protocol. Build agents, manage tools, run tests, and deploy, all programmatically. No clicking through UIs.
Connect any tool or API
HTTP endpoints, JavaScript functions, and code actions your agents can call during live conversations. Connect your CRM, database, or internal service in minutes.
Debug with traces, not guesswork
Every conversation transcribed, every tool call traced with inputs/outputs/latency, every response scored. Find the root cause in minutes, not days.
SDKs and APIs that respect your time
TypeScript SDK with full type safety. REST APIs with Swagger docs. MCP protocol for Claude Desktop and AI tools. Integrate into your existing stack, not the other way around.
- TypeScript/JavaScript SDK with full type safety
- REST API with Swagger documentation
- MCP protocol for Claude Desktop and AI tools
- Webhooks for real-time event notifications
Scenarios run against every change
Latency, tool calls, model responses per conversation
Prompt versions, rollback, staging path
Your agents, your tools, your data
Build custom tools that let AI agents interact with your systems. RAG-powered knowledge bases, persistent memory, and prompt templates with variable substitution.
- Custom tool builder with HTTP, JS, and code actions
- Knowledge base with document upload and RAG search
- Agent memory that persists across conversations
- Prompt templates with variable substitution
Salesforce
Slack
Google
Stripe
HubSpot
Intercom
Zapier
Shopify
GitHub
Jira
Gmail
PostgreSQLWhen it breaks at 2am, you'll know why
Full conversation transcripts, tool call traces, and automated scoring. Search across thousands of conversations. Find the regression before your users tweet about it.
- Searchable transcripts with speaker turns and timestamps
- Tool call tracing with inputs, outputs, and latency
- Automated quality scoring with custom scorecards
- Real-time analytics and alerting
Live in a day. Measured from the first conversation.
Connect your stack once. Your agents run the conversations across the lifecycle, act in your tools, and write every outcome back to your CRM, so you see exactly what moved.
Connect your number & tools
Forward your line and one-click connect your CRM, calendar, and helpdesk. Live in minutes — no code, nothing to rip out.
- Forward your number or get a new one
- One-click OAuth into your stack
Teach it your business
Point Chanl at your FAQs, policies, and tone. Skills get built and reused on every call — like onboarding a new hire, once.
- Upload knowledge — FAQs, policies, scripts
- Skills get reused on every call
Acts in your tools, not just talks
Answers customers, books the appointment, updates the CRM, issues the refund — and returns the result. Hands off to a human only when the case warrants it.
- Resolves the case end-to-end
- Hands off only when it warrants a human
Surfaces signals. Queues the next move.
Spots churn, expansion, and risk across every conversation. Proposes new skills. Queues the next-best action per customer — so the team acts before the moment passes.
- Churn, expansion, and risk scored per customer
- Every outcome attributed and written back to your CRM
Extracted signal
churn_signal
One AI. Every channel.
Your customers reach you however they want, and every agent picks up on one customer brain, so no one repeats themselves and nothing falls through.
For your customers
For you — run it from where you work
Toda tu operación de clientes, en un solo lugar
Cada llamada, cliente y señal. Analítica, agentes, herramientas, conocimiento y scorecards en un solo panel.
Your agent works in the tools you already use
Connect your stack and your AI doesn't just read it — it acts. Updates the CRM, books the calendar, processes the order, fires the next step.
HubSpot
Log every call and move the deal stage — no manual entry.
Salesforce
Keep the customer record in sync after every interaction.
Google Calendar
Book, reschedule, and cancel appointments automatically.
Gmail
Send the follow-up and the summary the moment a call ends.
Shopify
Check order status and process refunds while on the call.
Zapier
Trigger thousands of apps as the next step in a workflow.
Start free. Pay on the revenue we move.
- Free to start
- Outcome-based pricing
- You keep what you would have lost
- No per-seat fees
The customer team you don't have to hire. Starts free.
Live in a day, across email, chat, WhatsApp, and voice. No credit card.