Run a hundred customer interviews this week without booking one.
Written surveys get a rushed one-line answer. Chanl's interview agent asks real discovery questions by voice or chat, follows up the way a trained researcher would, and grades every conversation for leading questions before you read a single transcript.
Free tier includes a real phone number · See pricing
What the interviewer does for you
Structured discovery conversations run at scale, with the follow-ups a good researcher would ask.
See all capabilities
Runs the interview
Your discussion guide, probed with natural follow-ups, by voice or chat.
Transcribes and tags
Every interview transcribed and tagged to your themes as it ends.
“...we're evaluating Acme...” Churn risk
0.78, rising
Surfaces the patterns
Themes and contradictions across all interviews, not one at a time.
Real conversations, not forms
The agent asks one question at a time, listens to the answer, and probes deeper exactly where a form would just move to the next box.
Graded for research integrity
Every interview is scored for coverage, depth, and neutrality. Leading questions are a hard fail, not a warning, so the data holds up.
One study, hundreds of interviews
The same structured flow runs on voice or chat, at whatever volume the study needs, without hiring or training a single interviewer.
A real interview, not a form with more steps
The agent walks a full discovery arc, role and context, current approach, pain points, what triggered the search, decision criteria, budget and timeline, alternatives considered, close, asking one question at a time and following up on what it actually hears.
- One question at a time, with natural follow-up probing
- Works over voice or chat, same flow either way
- Built from a real discovery framework, not a generic FAQ
- Adapts to what the respondent says instead of a fixed script
Your guide, probed with natural follow-ups
Themes applied as each interview ends
Themes and contradictions, not one transcript at a time
Every interview grades itself before you read it
A dedicated scorecard checks coverage and completeness, insight quality, and buying or decision signals on every single call. Leading questions are treated as a critical failure, not a note, because the whole point is data you can trust.
- Automatic scoring on coverage, depth, and quotable moments
- Leading-question detection as a hard, critical auto-fail
- Consistent grading criteria across every interviewer and every call
- Full transcript and score attached to every session
Run it as a study, not a single conversation
Define the audience and the topic once, then let the same interview run across as many respondents as the study needs. Results roll up into one place instead of living in scattered call notes.
- One persona and scenario define the whole study
- Every interview scored the same way, so results compare cleanly
- Built on the same campaign infrastructure as outbound calling
- Question sets can be tailored per study rather than fixed forever
Sentiment Analysis
Last 7 days
Live in a day. Measured from the first conversation.
Connect your stack once. Your agents run the conversations across the lifecycle, act in your tools, and write every outcome back to your CRM, so you see exactly what moved.
Connect your number & tools
Forward your line and one-click connect your CRM, calendar, and helpdesk. Live in minutes — no code, nothing to rip out.
- Forward your number or get a new one
- One-click OAuth into your stack
Teach it your business
Point Chanl at your FAQs, policies, and tone. Skills get built and reused on every call — like onboarding a new hire, once.
- Upload knowledge — FAQs, policies, scripts
- Skills get reused on every call
Acts in your tools, not just talks
Answers customers, books the appointment, updates the CRM, issues the refund — and returns the result. Hands off to a human only when the case warrants it.
- Resolves the case end-to-end
- Hands off only when it warrants a human
Surfaces signals. Queues the next move.
Spots churn, expansion, and risk across every conversation. Proposes new skills. Queues the next-best action per customer — so the team acts before the moment passes.
- Churn, expansion, and risk scored per customer
- Every outcome attributed and written back to your CRM
Extracted signal
churn_signal
One AI. Every channel.
Your customers reach you however they want, and every agent picks up on one customer brain, so no one repeats themselves and nothing falls through.
For your customers
For you — run it from where you work
Toda tu operación de clientes, en un solo lugar
Cada llamada, cliente y señal. Analítica, agentes, herramientas, conocimiento y scorecards en un solo panel.
Your agent works in the tools you already use
Connect your stack and your AI doesn't just read it — it acts. Updates the CRM, books the calendar, processes the order, fires the next step.
HubSpot
Log every call and move the deal stage — no manual entry.
Salesforce
Keep the customer record in sync after every interaction.
Google Calendar
Book, reschedule, and cancel appointments automatically.
Gmail
Send the follow-up and the summary the moment a call ends.
Shopify
Check order status and process refunds while on the call.
Zapier
Trigger thousands of apps as the next step in a workflow.
Start free. Pay on the revenue we move.
- Free to start
- Outcome-based pricing
- You keep what you would have lost
- No per-seat fees
The customer team you don't have to hire. Starts free.
Live in a day, across email, chat, WhatsApp, and voice. No credit card.