Articles tagged “agent-quality”
2 articles
Testing & Evaluation·14 min read
How to Eval Agents When There's No Right Answer
Most eval methods assume you know the correct response. CX agents rarely have one. Here's how to score agent quality with criteria-based rubrics and LLM-as-judge, no labeled ground truth required.
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Testing & Evaluation·14 min read read
Is monitoring your AI agent actually enough?
Research shows 83% of agent teams track capability metrics but only 30% evaluate real outcomes. Here's how to close the gap with multi-turn scenario testing.
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