Articles tagged “agent-quality”
5 articles
Build evals before you build the agent
Eval-Driven Development (EDD) means your grader ships before your prompt. Here's the complete methodology for building CX agents with evals as the first deliverable, not an afterthought.
Your CX agent hits 95% containment. Why is CSAT tanking?
Containment rate tells you how many conversations your agent handled without escalation. It says nothing about whether they went well. Here's the quality-weighted scorecard that tells the real story.
How to Build a Trajectory Eval for Your AI Agent
Outcome evals check the final answer. Trajectory evals check the path: tools called, data touched, steps taken. Here's how to build one for a CX agent.
How to Eval Agents When There's No Right Answer
Most eval methods assume you know the correct response. CX agents rarely have one. Here's how to score agent quality with criteria-based rubrics and LLM-as-judge, no labeled ground truth required.
Is monitoring your AI agent actually enough?
Research shows 83% of agent teams track capability metrics but only 30% evaluate real outcomes. Here's how to close the gap with multi-turn scenario testing.
Learn Agentic AI
Weekly. Patterns for shipping agents that work. MCP, scorecards, regression tests, prompts, model comparisons.
