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agent-tools

Browse 4 articles tagged with “agent-tools”.

Articles tagged “agent-tools”

4 articles

A developer building an MCP tool server for a customer experience AI agent

Tools & MCP·16 min read

Building MCP tools your CX agents actually use

Most CX agents have too many poorly-described tools. Here's how to design and build MCP tools that agents call correctly — covering CRM connectors, knowledge retrieval, and action tools.

Inline Return Confirmation Widget Rendered in an AI Chat Conversation

Tools & MCP·13 min read

How to Build an MCP Apps Widget for Your CX Agent

MCP Apps (SEP-1865) lets your MCP server deliver interactive forms, dashboards, and buttons inside AI chat conversations. Here's how to build one for CX agents.

An interactive booking confirmation card rendered inline inside an AI chat conversation

Tools & MCP·14 min read

MCP Apps: Build UIs That Render Inside AI Chat

MCP Apps let your tools return interactive HTML dashboards, forms, and visualizations that render inline in Claude, ChatGPT, and VS Code. Here's how to build them for CX agents.

AI-generated illustration for mcp progressive tool discovery -- Her (2013) style, Terra Cotta palette

Tools & MCP·13 min read

Stop Loading All Your MCP Tools at Once

Loading 50 MCP tools burns 72K tokens before your agent says a word. Progressive tool discovery fixes that: smaller context, sharper decisions, real code patterns.

Learn Agentic AI

Weekly. Patterns for shipping agents that work. MCP, scorecards, regression tests, prompts, model comparisons.

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