Articles tagged “agentic-ai”
3 articles
Conversational AI vs. Agentic AI: What's the Difference, and Why It Matters for CX Teams
Conversational AI follows scripts. Agentic AI pursues goals. Here's the exact difference, with a side-by-side comparison and a practical guide to choosing the right approach for customer experience.
The Death of the Decision Tree: Why Rule-Based Bots Can't Survive Real Conversations
Scripted voicebots break the moment customers go off-script, which is most of the time. Here's exactly how decision trees fail, what agentic AI changes at the architecture level, and how to make the transition without a catastrophic cutover.
Agentic AI in Production: From Prototype to Reliable Service
Ship agentic AI that doesn't break at 2 AM. Covers orchestration patterns (ReAct, planning loops), error handling, circuit breakers, graceful degradation, observability, and scaling — with TypeScript implementations you can steal.
The Signal Briefing
One email a week. How leading CS, revenue, and AI teams are turning conversations into decisions. Benchmarks, playbooks, and what's working in production.
