Articles tagged “agents”
5 articles
How to Build a Cart Recovery Agent (and When to Send Nothing)
Most cart-recovery flows are three discount emails. A real recovery agent decides why the customer left, picks the right channel, caps the discount to protect margin, and sometimes sends nothing at all. Here is how to build it.
When Your Customer's Browser Agent Resolves the Ticket Before Yours Picks Up
Browser Use, Operator, Mariner, Computer Use. Here's what happens to CX volumes when the customer's browser agent resolves the ticket before yours picks up.
Multi-Agent Systems Don't Fail at Reasoning. They Fail at Handoff.
Multi-agent systems don't fail at reasoning. They fail at handoff. Command objects, memory transfer, and the 8-10 handoff cliff, plus the telemetry that catches drift.
MCP vs A2A: Tools Protocol, Agents Protocol, and Why You Need Both
MCP connects agents to tools. A2A connects agents to each other. Most developers confuse them. This guide breaks down both protocols with architecture diagrams, real code, and a decision framework for production systems.
The Three Protocols Every AI Agent Will Speak
The AI agent protocol stack has three layers: MCP for tools, A2A for agent-to-agent communication, and WebMCP for browser interaction. A practitioner's guide to how they work together in production.
The Signal Briefing
One email a week. How leading CS, revenue, and AI teams are turning conversations into decisions. Benchmarks, playbooks, and what's working in production.
