Articles tagged “automation”
3 articles
Why Browser Agents Waste 89% of Their Tokens
Browser agents burn 1,500-2,000 tokens per screenshot. Chrome 146's navigator.modelContext API lets websites expose structured tools instead, cutting token usage by 89% and raising task accuracy to 98%. Here's how WebMCP works.
Conversational AI vs. Agentic AI: What's the Difference, and Why It Matters for CX Teams
Conversational AI follows scripts. Agentic AI pursues goals. Here's the exact difference, with a side-by-side comparison and a practical guide to choosing the right approach for customer experience.
70% of Enterprises Are Ripping Out Their IVRs. Here's Why, and What Replaces Them
Industry research shows that 70-75% of enterprises are phasing out IVRs in favor of conversational AI. Here's how to build transitions that preserve customer experience while modernizing operations.
Learn Agentic AI
One lesson a week — practical techniques for building, testing, and shipping AI agents. From prompt engineering to production monitoring. Learn by doing.
