Articles tagged “automation”
4 articles
Build a Nurture Agent That Decides Not to Send
Most nurture sequences are 14 emails on a calendar. The fix is an event-triggered agent whose most valuable action is wait. Here's the worker.
Why Browser Agents Waste 89% of Their Tokens
Browser agents burn 1,500-2,000 tokens per screenshot. Chrome 146's navigator.modelContext API lets websites expose structured tools instead, cutting token usage by 89% and raising task accuracy to 98%. Here's how WebMCP works.
Conversational AI vs. Agentic AI: What's the Difference, and Why It Matters for CX Teams
Conversational AI follows scripts. Agentic AI pursues goals. Here's the exact difference, with a side-by-side comparison and a practical guide to choosing the right approach for customer experience.
70% of Enterprises Are Ripping Out Their IVRs. Here's Why, and What Replaces Them
Industry research shows that 70-75% of enterprises are phasing out IVRs in favor of conversational AI. Here's how to build transitions that preserve customer experience while modernizing operations.
Learn Agentic AI
Weekly. Patterns for shipping agents that work — MCP, scorecards, regression tests, prompts, model comparisons.
