Articles tagged “ecommerce”
7 articles
How to Build a Cart Recovery Agent (and When to Send Nothing)
Most cart-recovery flows are three discount emails. A real recovery agent decides why the customer left, picks the right channel, caps the discount to protect margin, and sometimes sends nothing at all. Here is how to build it.
Build a Returns Voice Agent That Can't Refund Itself Broke
Returns are 60% of peak ecommerce contact volume. Most voice agents will refund $4,000 on a prompt injection. Here's how to build one that physically can't.
The Shopping Assistant That Outsells Your Best Sales Rep
How a $50M fashion retailer turned 15,000 SKUs and customer purchase history into an AI shopping assistant that outsells human sales reps.
From Keyword Search to Shopping Memory
Build the intelligence layer for an AI shopping assistant: semantic product search with Commerce MCP, customer memory that persists across visits, and MCP tool registration for multi-channel deployment.
Your AI Assistant Works in Demo. Then What?
Test your AI shopping assistant with AI personas that simulate real customer segments, score conversations with objective scorecards, and monitor production metrics that matter for ecommerce.
Why AI Shopping Still Feels Like a Search Bar
Most AI shopping assistants return walls of text. Learn how ChatKit widgets and Vercel AI SDK structured output turn AI recommendations into interactive product cards with images, prices, and add-to-cart buttons.
Voice Commerce Hit $50B. Here's How Amazon, Google, and Apple Are Splitting It
Analyze the explosive growth of voice commerce and how Amazon, Google, and Apple are competing to dominate voice-activated shopping experiences.
The Signal Briefing
One email a week. How leading CS, revenue, and AI teams are turning conversations into decisions. Benchmarks, playbooks, and what's working in production.
