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edge-cases

Browse 1 article tagged with “edge-cases”.

Articles tagged “edge-cases”

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Two men filming a scene outdoors with artwork. - Photo by Luke Thornton on Unsplash

Testing & Evaluation·12 min read

Zero-Shot or Zero Chance? How AI Agents Handle Calls They've Never Seen Before

When a customer calls with a request your AI agent has never encountered, what actually happens? We break down the mechanics of zero-shot handling, and how to test for it before it fails in production.

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Weekly. Patterns for shipping agents that work — MCP, scorecards, regression tests, prompts, model comparisons.

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