Articles tagged “enterprise”
6 articles
Banks Trust AI With Transactions. Why Not Customer Calls?
How a mid-size bank deploys AI agents for customer service with identity verification, PCI compliance, fraud detection, and regulatory scorecards.
Your Call Center Handles 10,000 Calls a Day. Who's Grading Them?
AI agents handle 40% of your calls. Your QA team samples 2%. The monitoring gap between deployment and quality is where enterprise reputations break.
The Shopping Assistant That Outsells Your Best Sales Rep
How a $50M fashion retailer turned 15,000 SKUs and customer purchase history into an AI shopping assistant that outsells human sales reps.
The Insurance Agent That Never Misquotes a Policy
How regional insurers deploy AI agents that answer policy questions accurately, intake claims end-to-end, and produce the audit trail regulators demand.
A 7B Domain Model Beat Everything We Tried
Domain-specific language models are beating trillion-parameter generalists on vertical tasks. Here's when a 7B model is the right call, how the training pipeline works, and what production teams are shipping today.
71% of organizations aren't prepared to secure their AI agents' tools
MCP gives AI agents autonomous access to real systems — and introduces attack vectors that traditional security can't see. A technical breakdown of tool poisoning, rug pulls, cross-server shadowing, and the defense framework production teams need now.
Learn Agentic AI
One lesson a week — practical techniques for building, testing, and shipping AI agents. From prompt engineering to production monitoring. Learn by doing.
