Articles tagged “extended-thinking”
2 articles
Agent Architecture·12 min read
Reasoning models for CX agents: when to think slow, when to move fast
Extended thinking models improve decision quality for complex CX scenarios, but add 5-30 seconds of latency and cost 3-5x more. Here's the planning-execution architecture that gets you the benefit without the tradeoff.
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Agent Architecture·16 min read
Extended thinking for CX agents: when slow beats fast
Reasoning models (Claude Opus 4.7, o3, Qwen 3) let your agent think through complex problems before acting. For some CX tasks that's a major improvement. For others, it's a 4-second pause before telling someone their order ships Thursday.
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Learn Agentic AI
Weekly. Patterns for shipping agents that work. MCP, scorecards, regression tests, prompts, model comparisons.
