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graphrag

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Articles tagged “graphrag”

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Knowledge graph visualization showing entities connected by relationship edges, with a CX agent querying across multiple hops

Knowledge & Memory·13 min read

When vector search fails: GraphRAG for complex CX agent queries

Flat vector search breaks on multi-hop CX queries like 'what discount applies to premium customers in California who signed up before 2024?' GraphRAG uses a knowledge graph to answer these correctly.

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