Articles tagged “guardrails”
3 articles
Enforcing runtime policies on production CX agents
Guardrails filter what your agent says. Runtime policies constrain what it's allowed to do. Here's why that distinction matters and how to build an enforcement layer your LLM can't override.
How to enforce the orchestrator pattern in Claude Code
The main Claude Code thread plans and reviews. Subagents implement. Three enforcement layers make this mandatory: CLAUDE.md, skills, and hooks. Includes a starter kit you can copy.
Your AI Agent Has No Guardrails
Air Canada honored a refund its chatbot hallucinated. DPD's bot cursed at customers on camera. One e-commerce agent approved $2.3M in unauthorized refunds at 2:47 AM. Here is the five-layer guardrail architecture that prevents all three.
El briefing de Signal
Un email por semana. Cómo los equipos líderes de CS, ingresos e IA están convirtiendo conversaciones en decisiones. Benchmarks, playbooks y lo que funciona en producción.
