Articles tagged “handoff”
3 articles
Testing & Evaluation·12 min read
Testing AI agent handoffs before they break in production
Multi-agent CX systems fail at the seam between agents. Here's how to build handoff tests that catch context loss, duplicate actions, and loop failures before your customers feel them.
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Voice & Conversation·15 min read
How to Build the Context Package for AI-to-Human Handoffs
AI agents escalate every day, and most send the human in blind. Here's how to build the context package that makes handoffs invisible to customers.
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Agent Architecture·11 min read read
Multi-Agent Systems Don't Fail at Reasoning. They Fail at Handoff.
Multi-agent systems don't fail at reasoning. They fail at handoff. Command objects, memory transfer, and the 8-10 handoff cliff, plus the telemetry that catches drift.
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El briefing de Signal
Un email por semana. Cómo los equipos líderes de CS, ingresos e IA están convirtiendo conversaciones en decisiones. Benchmarks, playbooks y lo que funciona en producción.
