Articles tagged “human-in-the-loop”
6 articles
MCP now uses round-trips, not streams, for user input
The July 28 spec deprecated elicitation and sampling. Multi Round-Trip Requests (SEP-2322) replace both with a stateless pattern: the server returns InputRequiredResult, the client collects input, the client re-submits. Here's how to migrate.
Your CX agent needs an autonomy level before it goes live
Not all CX agents should be equally autonomous. Here's a practical L0-to-L4 framework for deciding how much independence to give your agent for each action type, and what eval thresholds to hit before promoting.
The delegation gap: what you can hand off to your agent
Anthropic's 2026 report found teams use AI in 60% of work but fully delegate only 0-20%. The same gap hits CX teams. Here's a framework for closing it.
How to Use MCP Sampling, Roots, and Elicitation in CX Agents
Most MCP tutorials cover only server-side features: tools, resources, prompts. The three client capabilities (Sampling, Roots, Elicitation) unlock human-in-the-loop patterns that server tools alone can't. Here's how to use them.
How to Build Agent Interrupt and Approval Checkpoints
How to pause an AI agent before high-stakes actions, persist full state through the approval window, and resume cleanly. Covers interrupt gates, approval queues, checkpointing, and EU AI Act compliance for production CX agents.
AI Agents Are Great. Until They're Not. When to Put Humans Back in Control
AI agents can handle 80% of your customer interactions with no problem. The other 20% is where your reputation is made or broken. Here's how to design escalation that actually works.
Learn Agentic AI
Weekly. Patterns for shipping agents that work. MCP, scorecards, regression tests, prompts, model comparisons.
