Articles tagged “knowledge”
2 articles
Knowledge & Memory·13 min read read
How to Build a Tier-1 Chat Agent That Resolves (Not Just Deflects)
Bots claim 40% deflection; re-contact data says half is fake. Build the architecture that cuts tickets: auth-gated KB, calibrated confidence, escalation with context.
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Side Hustle·14 min read
The Real Estate Agent Who Qualified Leads While Sleeping
Build an AI lead qualifier for real estate agents. Respond in under 60 seconds, score by budget and timeline, match listings, and book showings automatically.
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The Signal Briefing
One email a week. How leading CS, revenue, and AI teams are turning conversations into decisions. Benchmarks, playbooks, and what's working in production.
