Articles tagged “model-selection”
2 articles
Agent Architecture·16 min read
Extended thinking for CX agents: when slow beats fast
Reasoning models (Claude Opus 4.7, o3, Qwen 3) let your agent think through complex problems before acting. For some CX tasks that's a major improvement. For others, it's a 4-second pause before telling someone their order ships Thursday.
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Industry & Strategy·16 min read read
Your CX Agent Doesn't Care Who Won SWE-Bench. Here's Who Actually Wins.
SWE-bench crowns a coding king. Customer experience agents answer to a different benchmark, tau-bench, and the rankings flip. The head-to-head that actually predicts production reliability.
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Learn Agentic AI
Weekly. Patterns for shipping agents that work. MCP, scorecards, regression tests, prompts, model comparisons.
