Articles tagged “personalization”
3 articles
Knowledge & Memory·15 min read
What your agent does when it knows nothing about a customer
The cold-start problem hits every CX agent on first contact: no history, no profile, no context. Here's a practical architecture for handling first-contact customers without making them feel like strangers.
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Industry & Strategy·15 min read
The Shopping Assistant That Outsells Your Best Sales Rep
How a $50M fashion retailer turned 15,000 SKUs and customer purchase history into an AI shopping assistant that outsells human sales reps.
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Agent Architecture·5 min read
50 Tools, Zero Memory. The Biggest Gap in AI Agents Today
AI agents can call 50 APIs but can't remember what you said yesterday. The tool layer is years ahead of the memory layer, and customers are paying the price.
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Learn Agentic AI
Weekly. Patterns for shipping agents that work. MCP, scorecards, regression tests, prompts, model comparisons.
