Articles tagged “quality”
5 articles
Is AI Better Than Your Humans? Score Both on One Rubric
Most teams can't say whether AI beats humans because they score them differently. One rubric, run on both, sliced by segment, gives you an honest answer.
How Much Testing Is Enough for Your AI Agent?
Code coverage doesn't apply to AI agents. Here's a framework for thinking about evaluation coverage: how many scenarios you need, what distribution to target, and how to know when you've tested enough.
Your Call Center Handles 10,000 Calls a Day. Who's Grading Them?
AI agents handle 40% of your calls. Your QA team samples 2%. The monitoring gap between deployment and quality is where enterprise reputations break.
Your RAG Returns Wrong Answers. Upgrading the Model Won't Help
Most RAG quality problems are retrieval problems, not model problems. Bad chunking, wrong embeddings, and missing re-ranking cause more hallucinations than model capability gaps.
The Voice AI Quality Crisis: Why Most Deployments Fail in Production
Most voice AI deployments fail in production despite passing lab tests. Real data on why the gap exists, what it costs, and how to close it.
The Signal Briefing
One email a week. How leading CS, revenue, and AI teams are turning conversations into decisions. Benchmarks, playbooks, and what's working in production.
