Articles tagged “quality”
3 articles
Industry & Strategy·15 min read
Your Call Center Handles 10,000 Calls a Day. Who's Grading Them?
AI agents handle 40% of your calls. Your QA team samples 2%. The monitoring gap between deployment and quality is where enterprise reputations break.
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Knowledge & Memory·7 min read
Your RAG Returns Wrong Answers. Upgrading the Model Won't Help
Most RAG quality problems are retrieval problems, not model problems. Bad chunking, wrong embeddings, and missing re-ranking cause more hallucinations than model capability gaps.
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Testing & Evaluation·17 min read
The Voice AI Quality Crisis: Why Most Deployments Fail in Production
Most voice AI deployments fail in production despite passing lab tests. Real data on why the gap exists, what it costs, and how to close it.
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