Articles tagged “sentiment-analysis”
2 articles
Voice & Conversation·14 min read
Voice Agents That Sense Frustration Before Callers Hang Up
Real-time emotion detection turns acoustic signals into agent decisions mid-call. How the pipeline works, which signals are reliable, and how to wire it up.
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Voice & Conversation·16 min read
Voice AI Can Read Your Mood — Here's What That Changes
How emotion-aware voice AI detects customer sentiment in real time, adapts responses, and cuts escalations by 25-40% — plus the ethics you can't ignore.
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Learn Agentic AI
Weekly. Patterns for shipping agents that work. MCP, scorecards, regression tests, prompts, model comparisons.
