Articles tagged “shopify”
2 articles
Operations·10 min read
How to Build a Cart Recovery Agent (and When to Send Nothing)
Most cart-recovery flows are three discount emails. A real recovery agent decides why the customer left, picks the right channel, caps the discount to protect margin, and sometimes sends nothing at all. Here is how to build it.
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Operations·12 min read
Build a Returns Voice Agent That Can't Refund Itself Broke
Returns are 60% of peak ecommerce contact volume. Most voice agents will refund $4,000 on a prompt injection. Here's how to build one that physically can't.
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The Signal Briefing
One email a week. How leading CS, revenue, and AI teams are turning conversations into decisions. Benchmarks, playbooks, and what's working in production.
