The Chanl Blog
Insights on building, connecting, and monitoring AI agents for customer experience — from the teams shipping them.
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235 articles · Page 20 of 20
The Voice AI Quality Crisis: Why Most Deployments Fail in Production
Most voice AI deployments fail in production despite passing lab tests. Real data on why the gap exists, what it costs, and how to close it.
Voiceprint Spoofing and Security: Defending Against Synthetic Voice Fraud
Industry research shows that 80-85% of enterprises lack adequate protection against voiceprint spoofing attacks. Discover comprehensive strategies for defending against synthetic voice fraud.
Why 75% of Chatbots Fail Complex Issues (And the 25% That Don't)
Forrester reports 75% of customers say chatbots can't handle complex issues. The 25% that work share four habits most teams skip. Here's what they do.
The Human Touch: Why 90% of Customers Still Choose People Over AI Agents
Despite AI advances, 90% of customers prefer human agents for service. Discover what customers really want from AI interactions and how to bridge the trust gap through rigorous testing.
Why Voice AI Latency Past One Second Tanks Satisfaction
Each second of voice AI latency measurably erodes customer satisfaction. Here's how to measure, budget, and cut delay across the ASR, LLM, and TTS pipeline.
Voice AI Hallucinations: The Hidden Cost of Unvalidated Agents
Discover how voice AI hallucinations can cost businesses thousands daily and learn proven strategies to detect and prevent them before they reach customers.
The 12 Critical Edge Cases That Break Voice AI Agents
Uncover the most common edge cases that cause voice AI failures and learn how to test for them systematically to prevent customer frustration.
Learn Agentic AI
Weekly. Patterns for shipping agents that work — MCP, scorecards, regression tests, prompts, model comparisons.
