Voice & Conversation Articles
18 articles · Page 1 of 2
Your voice agent's P95 is lying. The real problem is P99.9
Per-stage P95 hides the tail customers feel. How variance compounds across STT, LLM, and TTS, and how to SLO the joint distribution.
How to Build a Voice BDR That Qualifies (BANT as a State Machine)
Most AI SDRs ask 'tell me about your business' and dump benefits. Here's how to encode BANT as tool calls, score live, write to Salesforce, and exit politely.
How to Build an AI Voicemail Agent That Gets a Callback (AMD, TCPA)
Eighty percent of B2B calls hit voicemail. Most AI dialers get blocked. Here's the AMD plus synthesis plus inbound callback pipeline, with TCPA baked in.
Pipecat vs LiveKit: the trade-offs that lock you in
An opinionated comparison of Pipecat and LiveKit for production voice agents, covering architecture, deployment, cost, and the trade-offs that lock you in.
Customers Don't Trust AI Voices. Here's What Actually Changes That
More than half of users instinctively distrust AI voices, not because the technology is broken, but because most deployments hide the wrong things and reveal nothing useful. Here's what transparency and UX actually do to close the gap.
Voice AI Can Read Your Mood — Here's What That Changes
How emotion-aware voice AI detects customer sentiment in real time, adapts responses, and cuts escalations by 25-40% — plus the ethics you can't ignore.
The Multilingual Voice AI Challenge: Breaking Language Barriers While Maintaining Quality
Explore the technical complexities of multilingual voice AI including accent adaptation, cultural context, and quality assurance across languages.
Sub-300ms Voice AI: The New Standard That's Redefining Customer Expectations
Discover why sub-300ms response times have become the new standard in voice AI, backed by cognitive science research and real-world deployment data.
Voice Commerce Hit $50B. Here's How Amazon, Google, and Apple Are Splitting It
Analyze the explosive growth of voice commerce and how Amazon, Google, and Apple are competing to dominate voice-activated shopping experiences.
Low resource languages: Building voice AI for global, not just English-speaking, markets
While English dominates voice AI, 75-80% of the world's population speaks low-resource languages. Discover how to build voice AI for global markets and unlock untapped opportunities.
How AI Voice Systems Handle Accents (And Why Most Get It Wrong)
AI voice systems still fail millions of speakers with non-standard accents. Here's why that happens, what inclusive voice design actually looks like, and how to build agents that understand everyone.
The Evolution of Voice Synthesis: Beyond Natural Sounding to Emotionally Intelligent
Industry research shows that 70-75% of enterprises are moving beyond basic voice synthesis to emotionally intelligent systems. Discover how voice AI is evolving from natural-sounding to emotionally aware.
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