Articles tagged “agent-memory”
3 articles
One agent per customer: the CX shift that's here
Most CX agents reconstruct context from a database on every session. The next model gives each customer their own persistent agent instance that carries state between conversations. Here's what that architecture looks like and why it matters.
Context engineering: why your agent gets dumber mid-conversation
82% of AI teams say prompt engineering alone no longer works for production. Context engineering decides what your agent sees, when, and what gets removed as conversations grow.
Your Agent's Context Window Is RAM, Not Storage
Most agent failures trace back to one mistake: treating the context window like a database. Here's the RAM model that fixes attention dilution, latency spikes, and ballooning costs.
El briefing de Signal
Un email por semana. Cómo los equipos líderes de CS, ingresos e IA están convirtiendo conversaciones en decisiones. Benchmarks, playbooks y lo que funciona en producción.
