Articles tagged “agent-reliability”
4 articles
Agent Behavioral Contracts: Stop Drift Before It Hits Callers
Behavioral drift happens with no prompt change and no failing test. Agent behavioral contracts enforce rules at runtime and flag drift before callers do.
Context engineering for reliable CX agents
Context engineering is the discipline of deciding what information your AI agent sees, when it sees it, and how it's formatted. Here's how to apply it to production CX systems.
Build agents that fix themselves when they fail
Most agents fail silently in production. Self-healing agents detect their own failures, classify what went wrong, and take a different path rather than retrying blindly.
Your Agent Completed the Task. It Also Forgot 87% of What It Knew.
Task completion hides a silent failure: agents forget 87% of stored knowledge under complexity. New research reveals why standard evals miss this entirely.
El briefing de Signal
Un email por semana. Cómo los equipos líderes de CS, ingresos e IA están convirtiendo conversaciones en decisiones. Benchmarks, playbooks y lo que funciona en producción.
