Articles tagged “autonomy”
2 articles
Agent Architecture·17 min read
Your CX agent needs an autonomy level before it goes live
Not all CX agents should be equally autonomous. Here's a practical L0-to-L4 framework for deciding how much independence to give your agent for each action type, and what eval thresholds to hit before promoting.
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Agent Architecture·11 min read
The delegation gap: what you can hand off to your agent
Anthropic's 2026 report found teams use AI in 60% of work but fully delegate only 0-20%. The same gap hits CX teams. Here's a framework for closing it.
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El briefing de Signal
Un email por semana. Cómo los equipos líderes de CS, ingresos e IA están convirtiendo conversaciones en decisiones. Benchmarks, playbooks y lo que funciona en producción.
