Articles tagged “cx-agents”
3 articles
Operations·14 min read
How LLM Routing Cuts Agent Costs 40-85% in Production
Most CX agents route every request to their priciest model. A routing layer sends simple queries to a cheap model, cutting costs 40-85% with no quality drop.
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Security & Compliance·11 min read
The Five Eyes Published an Unusually Specific AI Agent Advisory
The Five Eyes published the first joint guidance on agentic AI security. For CX builders it's specific: tool permissions, schema injection, and human oversight.
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Voice & Conversation·15 min read
How to Build the Context Package for AI-to-Human Handoffs
AI agents escalate every day, and most send the human in blind. Here's how to build the context package that makes handoffs invisible to customers.
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The Signal Briefing
Un email por semana. Cómo los equipos líderes de CS, ingresos e IA están convirtiendo conversaciones en decisiones. Benchmarks, playbooks y lo que funciona en producción.
