Articles tagged “enterprise”
8 articles
What the agentic CX platform wave is actually building
Adobe, UJET, and NICE all launched agentic CX platforms in H1 2026. They converged on four infrastructure layers. That convergence tells you exactly what your own CX agents need to work in production.
MCP Without a Gateway Is a Production Liability
Raw MCP is great for prototyping. But production agents need audit trails, per-user identity, tool-level RBAC, and rate limiting, none of which the spec provides. Here's the gateway pattern that fills the gap.
Banks Trust AI With Transactions. Why Not Customer Calls?
How a mid-size bank deploys AI agents for customer service with identity verification, PCI compliance, fraud detection, and regulatory scorecards.
Your Call Center Handles 10,000 Calls a Day. Who's Grading Them?
AI agents handle 40% of your calls. Your QA team samples 2%. The monitoring gap between deployment and quality is where enterprise reputations break.
The Shopping Assistant That Outsells Your Best Sales Rep
How a $50M fashion retailer turned 15,000 SKUs and customer purchase history into an AI shopping assistant that outsells human sales reps.
The Insurance Agent That Never Misquotes a Policy
How regional insurers deploy AI agents that answer policy questions accurately, intake claims end-to-end, and produce the audit trail regulators demand.
A 7B Domain Model Beat Everything We Tried
Domain-specific language models are beating trillion-parameter generalists on vertical tasks. Here's when a 7B model is the right call, how the training pipeline works, and what production teams are shipping today.
71% of organizations aren't prepared to secure their AI agents' tools
MCP gives AI agents autonomous access to real systems — and introduces attack vectors that traditional security can't see. A technical breakdown of tool poisoning, rug pulls, cross-server shadowing, and the defense framework production teams need now.
El briefing de Signal
Un email por semana. Cómo los equipos líderes de CS, ingresos e IA están convirtiendo conversaciones en decisiones. Benchmarks, playbooks y lo que funciona en producción.
