Articles tagged “human-in-the-loop”
6 articles
MCP now uses round-trips, not streams, for user input
The July 28 spec deprecated elicitation and sampling. Multi Round-Trip Requests (SEP-2322) replace both with a stateless pattern: the server returns InputRequiredResult, the client collects input, the client re-submits. Here's how to migrate.
Your CX agent needs an autonomy level before it goes live
Not all CX agents should be equally autonomous. Here's a practical L0-to-L4 framework for deciding how much independence to give your agent for each action type, and what eval thresholds to hit before promoting.
The delegation gap: what you can hand off to your agent
Anthropic's 2026 report found teams use AI in 60% of work but fully delegate only 0-20%. The same gap hits CX teams. Here's a framework for closing it.
How to Use MCP Sampling, Roots, and Elicitation in CX Agents
Most MCP tutorials cover only server-side features: tools, resources, prompts. The three client capabilities (Sampling, Roots, Elicitation) unlock human-in-the-loop patterns that server tools alone can't. Here's how to use them.
How to Build Agent Interrupt and Approval Checkpoints
How to pause an AI agent before high-stakes actions, persist full state through the approval window, and resume cleanly. Covers interrupt gates, approval queues, checkpointing, and EU AI Act compliance for production CX agents.
Los agentes de IA son geniales. Hasta que no lo son. Cuando devolver el control a los humanos
Los agentes de IA pueden manejar el 80% de las interacciones con clientes sin problemas. El otro 20% es donde tu reputacion se construye o se destruye. Asi es como disenar una escalacion que realmente funcione.
El briefing de Signal
Un email por semana. Cómo los equipos líderes de CS, ingresos e IA están convirtiendo conversaciones en decisiones. Benchmarks, playbooks y lo que funciona en producción.
