Articles tagged “model-routing”
2 articles
Agent Architecture·14 min read read
Everyone Benchmarks Opus. Your Chatbot Runs on Haiku.
Haiku 4.5, GPT-5 Mini, Gemini Flash at the $1/MTok tier that powers CX. Tool-call accuracy, first-token latency, structured-output reliability, blended cost math.
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Agent Architecture·13 min read read
Your Agent Should Use Three Models, Not One
Production CX agents route tasks by difficulty, not brand loyalty. The planner/router/summarizer pattern, a concrete rubric, support-deflection cost math, and the failure modes nobody warns you about.
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The Signal Briefing
Un email por semana. Cómo los equipos líderes de CS, ingresos e IA están convirtiendo conversaciones en decisiones. Benchmarks, playbooks y lo que funciona en producción.
