Articles tagged “scenario-testing”
2 articles
Testing & Evaluation·12 min read
Testing AI agent handoffs before they break in production
Multi-agent CX systems fail at the seam between agents. Here's how to build handoff tests that catch context loss, duplicate actions, and loop failures before your customers feel them.
Read More
Agent Architecture·17 min read
Five things your CX agent needs that its framework won't provide
LLM frameworks handle conversations. They don't handle memory, tool reliability, pre-production testing, or observability. Here's what every production CX agent actually needs.
Read More
El briefing de Signal
Un email por semana. Cómo los equipos líderes de CS, ingresos e IA están convirtiendo conversaciones en decisiones. Benchmarks, playbooks y lo que funciona en producción.
