Articles tagged “voice-agents”
2 articles
Voice & Conversation·14 min read
Voice Agents That Sense Frustration Before Callers Hang Up
Real-time emotion detection turns acoustic signals into agent decisions mid-call. How the pipeline works, which signals are reliable, and how to wire it up.
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Security & Compliance·12 min read
Build a KYC Voice Agent: 4-Minute Account Open, 5-Year Audit Log
Voice collects name, DOB, SSN. SMS hands the camera the rest. OFAC screens before the next word. Architecture of a KYC voice agent that survives a BSA exam.
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The Signal Briefing
Un email por semana. Cómo los equipos líderes de CS, ingresos e IA están convirtiendo conversaciones en decisiones. Benchmarks, playbooks y lo que funciona en producción.
