Knowledge & Memory Articles
14 articles · Page 2 of 2
Knowledge & Memory·16 min read
Echo Chambers: Avoiding Feedback Loop Biases in Voice AI Data Collection
Industry research shows that 45-50% of enterprises struggle with feedback loop biases in voice AI. Discover how to avoid echo chambers and ensure diverse, unbiased data collection.
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Knowledge & Memory·17 min read
Mining the Conversation Long Tail: How Production Data Reveals What Humans Miss
Most teams analyze their top 20 conversation types and ignore the rest. The long tail of rare customer requests holds the patterns that drive real agent improvement. Here is how to mine it.
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