Articles tagged “claude”
3 articles
Agent Architecture·13 min read read
Your Agent Should Use Three Models, Not One
Production CX agents route tasks by difficulty, not brand loyalty. The planner/router/summarizer pattern, a concrete rubric, support-deflection cost math, and the failure modes nobody warns you about.
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Operations·14 min read read
Reasoning Tokens Are Showing Up on the Bill
GPT-5 and Claude thinking tokens bill as output and stay invisible. A 200-token reply can hide 8,000 billable ones. How to measure, cap, and budget.
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Agent Architecture·20 min read read
Claude 4.6 broke our production agent in two hours — here's what's worth the migration
A practical developer guide to Claude 4.6 — adaptive thinking, 1M context, compaction API, tool search, and structured outputs. Real code examples in TypeScript and Python for building production AI agents.
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The Signal Briefing
One email a week. How leading CS, revenue, and AI teams are turning conversations into decisions. Benchmarks, playbooks, and what's working in production.
