Articles tagged “personas”
10 articles
Synthetic Users: Test Your Agent Against AI Personas
Scripted tests catch only the failures you anticipated. Build AI-powered synthetic users that simulate real customers and break your agent before it ships.
Your LLM-as-judge may be highly biased
LLM-as-Judge has 12 documented biases. Here are 6 evaluation methods production teams actually use instead, with code examples and patterns.
We open-sourced our AI agent testing engine
chanl-eval is an open-source engine for stress-testing AI agents with simulated conversations, adaptive personas, and per-criteria scorecards. MIT licensed.
Your AI Assistant Works in Demo. Then What?
Test your AI shopping assistant with AI personas that simulate real customer segments, score conversations with objective scorecards, and monitor production metrics that matter for ecommerce.
How AI Agent Interactions Create Better Human Agents: The Feedback Loop Nobody Talks About
Every AI agent interaction generates training data that can improve human agent performance. Here's how the feedback loop between AI and human learning actually works in production contact centers.
Voice AI Tests Pass in the Lab. They Fail on the Call.
Why happy-path test suites pass voice agents through QA that fall apart on the first real call, and the five testing habits that actually catch the failures.
Digital Twins for AI Agents: Simulate Before You Ship
Build digital twins that test your AI agent against thousands of synthetic customers. Architecture, TypeScript code, and the patterns that catch failures.
The Rise of Hyper-Personalization: Custom-Tuning Agents on the Fly for Every Caller
Industry research shows that 65-70% of enterprises are implementing hyper-personalization strategies for Voice AI. Discover how real-time agent customization transforms customer experience.
What Voice AI Can (and Can't) Learn from Your Best Human Agents
Top human agents do specific things that make them exceptional. Some of those things can be taught to AI. Others can't, at least not yet. Here's an honest breakdown of what transfers and what doesn't.
The 12 Critical Edge Cases That Break Voice AI Agents
Uncover the most common edge cases that cause voice AI failures and learn how to test for them systematically to prevent customer frustration.
Learn Agentic AI
Weekly. Patterns for shipping agents that work — MCP, scorecards, regression tests, prompts, model comparisons.
