The Chanl Blog
Insights on building, connecting, and monitoring AI agents for customer experience — from the teams shipping them.
All Articles
303 articles · Page 26 of 26
Voice & Conversation·15 min read
Why Voice AI Latency Past One Second Tanks Satisfaction
Each second of voice AI latency measurably erodes customer satisfaction. Here's how to measure, budget, and cut delay across the ASR, LLM, and TTS pipeline.
Read More
Voice & Conversation·14 min read
Voice AI Hallucinations: The Hidden Cost of Unvalidated Agents
Discover how voice AI hallucinations can cost businesses thousands daily and learn proven strategies to detect and prevent them before they reach customers.
Read More
Testing & Evaluation·14 min read
The 12 Critical Edge Cases That Break Voice AI Agents
Uncover the most common edge cases that cause voice AI failures and learn how to test for them systematically to prevent customer frustration.
Read More
Learn Agentic AI
Weekly. Patterns for shipping agents that work. MCP, scorecards, regression tests, prompts, model comparisons.
